Shipping policy

Order Processing

Processing Time: Please allow up to 2 business days for your order to be processed before shipment.

Business Days: Our business days are Monday through Friday, excluding public holidays.

Shipping Methods

Economy Shipping: Our economy shipping method is USPS Ground Advantage, with delivery typically taking 5-8 business days. While USPS is reliable, occasional errors or delays may occur.

Express Shipping: We offer FedEx Express Shipping, with expected delivery within 4 business days from the shipment date. Note that FedEx does not deliver on weekends.
 

Shipping Notifications

Email Updates: By providing your email address and/or cell phone number, you authorize Smoke One to send shipping confirmation and updates about your order.
Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor your shipment's progress.
 

Address Accuracy

Correct Address: Ensure that your shipping address is accurate and complete. Address changes can only be made before the shipping team has processed your order.
Responsibility: Smoke One is not liable for orders once they have been marked as delivered by the carrier.
 

Delivery and Liability

Carrier Responsibility: Once the package has been picked up by FedEx or USPS, it is the carrier's responsibility to deliver the package. Use the tracking number provided for details about your shipment and proof of delivery.

Delivery Issues: If an order is marked as delivered but you have not received it, please contact the carrier directly.
 

Shipping Restrictions

Weekend and Holiday Shipping: Packages are not shipped on weekends or holidays. Orders placed during these times may experience delays.

International Shipping: Currently, Smoke One does not ship internationally.