FREQUENTLY ASKED QUESTIONS – Smoke One
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Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more. If you can't find what you're looking for, our customer service team is here to help.

THCA Flower Questions

Yes, our THCA flower is federally legal under the 2018 Farm Bill because it contains less than 0.3% Delta-9 THC by dry weight. However, state and local laws may vary, and some states have restrictions on hemp-derived products.

We do not ship to states where our products are prohibited. You can check our shipping information to see if we ship to your state.

All our products are third-party lab tested to verify compliance with federal regulations.

To maintain the freshness, potency, and flavor of your THCA flower, proper storage is essential. Here are our recommendations:

  • Use airtight containers: Store your flower in the original packaging or transfer to an airtight glass jar with a humidity pack.
  • Keep away from light: UV light degrades cannabinoids and terpenes. Store in a dark place or use opaque containers.
  • Control temperature: Store at room temperature (60-70°F). Avoid excessive heat which can dry out the flower and degrade compounds.
  • Manage humidity: Ideal relative humidity is between 59-63%. Too dry and the flower becomes brittle; too humid and you risk mold growth.
  • Avoid refrigeration: Refrigerators have fluctuating humidity which can degrade your flower.

When stored properly, our THCA flower can maintain its quality for 6-12 months, though we recommend consuming within 3-6 months for optimal experience.

Delta-9 Gummies Questions

We currently offer our premium Delta-9 gummies in two delicious flavors:

Blueberry

Sweet, juicy blueberry flavor with authentic fruit taste and natural coloring

Orange

Bright, citrusy orange flavor that's refreshing and bursting with natural taste

All our gummies are made with premium ingredients, natural flavors, and are vegan-friendly. We never use artificial colors or high-fructose corn syrup.

Each batch is lab-tested for potency and purity to ensure consistent quality and compliance with federal regulations.

The right dosage depends on your individual factors like tolerance, body weight, metabolism, and desired effects. Here are our general recommendations for beginners:

Experience Level Recommended Starting Dose Notes
First-time users ½ gummy (2.5mg) Wait at least 2 hours before considering more
Occasional users 1 gummy (5mg) Standard dose for most users
Experienced users 1-2 gummies (5-10mg) For those with established tolerance

Always start with a low dose and wait at least 2 hours before taking more. Edibles take longer to take effect compared to smoking or vaping, and the effects can last much longer (6-8 hours).

The duration of effects from our Delta-9 gummies can vary based on several factors, including your metabolism, tolerance, dosage, and whether you've eaten recently. However, here's a general timeline of what to expect:

Typical timeline for gummy effects:

  • 30-90 minutes: Initial onset of effects
  • 1-2 hours: Effects begin to build and strengthen
  • 2-4 hours: Peak effects - strongest point
  • 4-6 hours: Effects gradually taper off
  • 6-8+ hours: Residual effects may continue

Always plan accordingly and avoid driving or operating heavy machinery while under the influence of Delta-9 THC.

Yes, all our Delta-9 gummies are 100% vegan-friendly. We believe in creating products that everyone can enjoy, regardless of dietary preferences or restrictions.

Our gummies are made without:

✓ Gelatin (animal by-product)
✓ Dairy products
✓ Honey or beeswax
✓ Animal-derived colors
✓ High-fructose corn syrup
✓ Artificial colors

All our product packaging clearly indicates that our gummies are vegan-friendly, so you can purchase with confidence.

Shipping Questions

We ship fast! All orders are processed and shipped within 24 hours of being placed (Monday-Friday).

📦 Processing Time

Ships within 24 hours for orders placed Monday-Friday before 2 PM EST

🚚 Delivery Options

Choose from Standard (3-5 days), Expedited (2-3 days), or Priority (1-2 days) shipping

🆓 Free Shipping

FREE standard shipping on all orders over $59 - no coupon needed!

📍 Tracking Included

All orders include tracking information sent to your email once shipped

Fast Processing: Orders placed before 2 PM EST ship the same day! Weekend orders ship Monday.

Yes, all our packages are shipped discreetly. We understand the importance of privacy when it comes to cannabis products.

Plain Packaging

All orders are shipped in plain, unmarked boxes or padded mailers with no external indication of the contents.

Neutral Return Address

The return address on the package uses our fulfillment center name, not our brand name or any reference to cannabis.

Secure Packaging

Products are sealed in odor-proof, child-resistant packaging before being placed in the shipping container.

Your privacy is important to us. We never share your information with third parties and use secure payment processing for all transactions.

Returns & Refunds Questions

Due to the perishable nature of our cannabis products and health safety regulations, we do not accept returns on opened products. However, we understand that issues can arise and we're committed to making things right.

No Standard Returns: For health and safety reasons, we cannot accept returns of cannabis products once they have been opened or consumed.

We do accept refunds on a case-by-case basis for:

  • Defective products: Items that are damaged, contaminated, or not as described
  • Shipping damage: Products damaged during transit (please provide photos)
  • Incorrect orders: If you received the wrong product or quantity
  • Quality issues: Products that don't meet our quality standards

Customer satisfaction guarantee: While we can't accept standard returns, we stand behind our products. If there's a legitimate issue with your order, we'll work with you to find a fair solution.

Legal & Compliance Questions

Account & Ordering Questions

We accept several secure payment methods to make your shopping experience convenient:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Digital Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Buy Now, Pay Later

  • Klarna (4 interest-free payments)
  • Afterpay (4 interest-free payments)
  • Sezzle (4 interest-free payments)

Cryptocurrency

  • Bitcoin
  • Ethereum
  • Litecoin
  • Other major cryptocurrencies

Safe & Secure: Your payment information is protected by bank-level security. We're committed to keeping your financial data safe.

Tracking your order is easy! We provide multiple ways to stay updated on your package's journey:

1

Order Confirmation

You'll receive an email confirmation immediately after placing your order with your order number and details.

2

Shipping Notification

Once your order ships, you'll receive an email with your tracking number and a link to track your package.

3

Track Your Package

Use the tracking number to monitor your package's progress on the carrier's website or our order tracking page.

4

Delivery Updates

You'll receive updates when your package is out for delivery and when it's been delivered.

Stay informed: We'll send you email updates at key points in your order's journey, so you always know where your package is.

Still Have Questions?

Our customer service team is here to help. Reach out to us and we'll get back to you as soon as possible.

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